Skip to Content

FAQ

Frequently asked questions

Here are some common questions about our company.

We offer a wide variety of fresh seafood, including fish, shellfish, crustaceans, seaweed, and exotic seafood. From lobsters and crabs to salmon and mackerel, our selection caters to both everyday meals and special occasions. We source only sustainable and ethically caught seafood, ensuring premium quality in every product.

Placing an order is simple. You can browse our selection of fresh seafood on our website, add your desired products to your cart, and proceed to checkout. We offer multiple payment methods, including credit cards, debit cards, and cash on delivery for your convenience.

We strive to offer the best customer service. If you’re not satisfied with your purchase or if the product is damaged, you may contact us within 48 hours of receiving your order for a return or exchange. Please ensure the seafood is unopened and in its original packaging. For more details, refer to our Return Policy.

At HEUNG KEE SEAFOOD, freshness is our priority. Our seafood is sourced directly from local fisheries and trusted suppliers. We ensure that each product is handled with care and arrives at your doorstep as fresh as possible. We receive fresh deliveries daily to maintain our high standards of quality and taste.  

Yes! If you're unsure what seafood to choose for a particular dish, or if you need advice on preparing or cooking seafood, our experts are always here to help. You can reach out to us via email or phone, and we will guide you in selecting the perfect products for your needs.  

Yes, we offer a range of safe, pet-friendly seafood products. We provide high-quality fish and shellfish treats that are perfect for your pets. Always ensure the seafood is properly prepared before offering it to your pet. If you need more details, please contact us for personalized recommendations.  

You can reach us by:

  • Phone: +852-63463366
  • Email: heungkeeseafood24@smeemail.com
  • Live Chat: Available on our website for instant assistance.
    Our friendly customer service team is ready to assist you with any questions, concerns, or product inquiries.